Common queries answered
Frequently asked Questions
Depending upon where you live and the method of shipment it can take up to 10 business days. Within Calgary city limits we strive to have all orders delivered within 1 week with most within 3 days. (exception being the custom bison processing)
Given the nature of our perishable products we do not accept returns. If, however, you have a problem please reach out to discuss and arrange a solution.
Log in to your account and update your profile. Alternatively, when you place your next order you will have the opportunity to update it.
You should receive emails updating your order status. If you do not receive them,check your spam folder or give us a call at 1-866-948-4111
Send us an email at firstname.lastname@example.org explaining your issue so we have time to research and resolve it. If you do not hear from us in a few days give us a call.
Send us an email at email@example.com with the correct address and we will touch base.
We are only permitted to ship products within Canada.
Individual items vary by weight and size, but when ordering a larger box, try to chose between 6-8 items that will fill the shipping box efficiently.