Common queries answered
Frequently asked Questions
Depending upon where you live and the method of shipment it can take up to 10 business days.
Within Calgary city limits we strive to have all orders delivered within 1 week with most within 3 days. (exception being the custom bison processing)
Across Canada it depends on the size of your order and method sent. Canada Post shipments can only be sent on a Monday as our frozen products do not keep frozen over weekends without refrigeration facilities.
Given the nature of our perishable products we do not accept returns. If, however, you have a problem please reach out to discuss and arrange a solution.
We want the best experience for all our customers. Afterall, our name is on the product and we don’t take that lightly!
Log in to your account and update your profile. Alternatively, when you place your next order you will have the opportunity to update it. For emergency updates, please call us directly.
You should receive emails updating your order status. If you do not receive them, check your spam folder or give us a call at 1-888-576-6328.
Send us an email at firstname.lastname@example.org explaining your issue so we have time to research and resolve it. If you do not hear from us in a few days give us a call.
Send us an email at email@example.com with the correct address and we will touch base.
We are only permitted to ship products within Canada.
Individual items vary by weight and size, but depending on the amount of products you may receive several boxes.